iSenang.com helps Malaysian SMEs automate growth. We turn leads into customers with AI Autosales, handle support with our 24/7 AI Chatbot, and unlock insights with AI Data Analyst.
Start with sales. Add intelligence. Let the chatbot cover the rest.
An AI sales agent that replies in seconds on WhatsApp, Instagram and your website. It qualifies, quotes, handles objections and books the order — in BM or English.
Ask your business a question in plain language. Which product bleeds margin? Which customers are about to leave? Connect your POS, spreadsheets or accounts and get a chart, not a report nobody reads. Business intelligence for Malaysian SMEs, without a BI team.
A Malaysia chatbot trained on your FAQ, policies and product list. It answers order status, opening hours, delivery and returns around the clock, in the language the customer writes in.
WhatsApp Business, socials, website chat and your product data.
We teach the agent your pricing, SOP and tone of voice in a week.
The agent sells and supports; your team handles the warm closes.
A monthly AI Data Analyst review shows what to push next.
Every agent is set up with the questions, pricing rules and objections your sector actually gets.
Catalogue answers, stock checks and checkout links inside the chat.
Bulk tiers, MOQ rules and quotations without waiting for the boss.
Qualify buyers, share listings and book viewings automatically.
Appointment booking, reminders and after-hours enquiries.
Orders, delivery windows and outlet-specific questions.
Service quotes, slot booking and parts availability.
Intake enquiries, fee questions and trial-class sign-ups.
Scope enquiries qualified before they reach your calendar.
"We stopped losing weekend enquiries. The agent quotes, reserves stock and I just approve in the morning."
"Our two admin staff used to answer the same twelve questions all day. Now they handle real customers."
"The monthly data review found a product we were selling below cost. That paid for the whole year."
A shoes retail chain had a 200,000-member database — more than half of them expired and inactive. They launched a win-back campaign and let AI Autosales handle every reply.
The campaign ran entirely on AI Autosales — no extra headcount to message, qualify or close a dormant list of this size.
A water filter seller was getting more than 2,000 inquiry messages — too many for their team to reply to quickly. AI Autosales picked up every conversation as it came in.
Every inquiry was answered by AI Autosales as it came in, day or night — no queue, no missed messages.
The questions owners actually ask us on the first call — answered without the sales pitch.
An auto-reply fires the same line at everyone and stops there. Ours reads the question and answers from your own SOP, FAQ and product list — order status, opening hours, delivery, returns — then carries the thread until the customer is done. Average first reply is 12 seconds, at 3am the same as at 3pm.
BM, EN and 中文 — and it answers in whichever language the customer opened with, including the mix most Malaysians actually type. You do not maintain three sets of answers: the agent is trained once on your content and speaks it back in the right language.
Yes. WhatsApp is where most Malaysian SMEs already get their enquiries, so it is the first channel we connect — alongside Instagram and your website chat. Your number stays your number, and your team can still step into any conversation for the warm close.
Live in days, not months. Connecting WhatsApp, Instagram and your website is the quick part; the real work is training the agent on your pricing, SOP and tone of voice, which takes about a week. Bring your FAQ and product list to the demo and we will scope the dates on the call.
It escalates instead of guessing. The edge case goes to your human closer with the whole conversation attached, so the customer never has to repeat themselves — and the monthly review with our team shows which gaps are worth closing next.
AI Autosales is a sales agent: it qualifies the lead, quotes from your own catalogue and stock, handles objections and books the order — +38% deals closed. The AI Chatbot is support: order status, opening hours, delivery and returns, around the clock. Start with sales, add the chatbot when the repeat questions pile up.
No. You ask in plain language — "Kenapa sales turun bulan ini?" — and it connects your POS, Excel and accounting exports to answer with a chart, not a report nobody reads. That is the whole point: business intelligence for an SME with no analyst on the payroll.
Pricing follows conversation volume and the channels you switch on — WhatsApp alone prices differently from WhatsApp plus Instagram plus your website. Book a demo, or message us on WhatsApp with your rough monthly message count, and we will price against that instead of a generic tier.
We'll take one real enquiry from your WhatsApp and show you exactly how the agent would have closed it.